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Privacy Policy

Last Updated: [12/04/2025]

Thank you for choosing to use the services of Softelo India Private Limited (“Company,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our SaaS platforms and use our related services.

By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. SCOPE & APPLICABILITY

This Privacy Policy applies to all users and visitors of our SaaS platforms, websites, and any associated services offered by Softelo India Private Limited (collectively, the “Services”). It also outlines the Company’s data handling practices for any personal information we obtain through offline channels (e.g., customer support calls, mail, or other direct interactions).

Company Address:
5/4/39, BENIGANJ, Faizabad, Faizabad, Faizabad – 224001, Uttar Pradesh, India

2. INFORMATION WE COLLECT

We collect different types of information from or about you depending on how you use our Services, including:

  1. Personal Information

    • Contact Details: Name, email address, phone number, postal address.

    • Identity Verification: PAN, Aadhaar details, or other government-issued identification if applicable for KYC/AML compliance.

    • Business Information: GST Number, CIN (for corporate entities), and any other relevant documents required for regulatory or compliance purposes.

  2. Financial Information

    • Payment Details: Bank account information, UPI IDs, credit/debit card details (where applicable), or other payment service data to facilitate payouts or collections.

    • Transaction Data: Records of payments, payouts, refunds, and other financial transactions associated with your use of our Services.

  3. Technical & Usage Information

    • Device Details: IP address, device type, operating system, browser type, and version.

    • Usage Patterns: Pages viewed, links clicked, features used, time spent on pages, and navigation paths within our platform.

    • Cookies & Similar Technologies: Small data files placed on your device to help us understand your usage patterns and preferences (see Section 7 for more details).

  4. Communications

    • Support & Correspondence: Information you provide when you contact us for support, respond to surveys, or interact with us via email or phone.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including to:

  1. Provide and Maintain Services

    • Facilitate payment collection, daily payouts, refunds, and other financial transactions.

    • Verify your identity and comply with legal and regulatory obligations (KYC/AML).

  2. Improve and Personalize Services

    • Understand user preferences and enhance user experience.

    • Develop new features or products that address user needs.

  3. Communicate with You

    • Send you updates regarding our Services, changes to policies, or promotional materials (where you have opted in).

    • Provide customer support or technical assistance.

  4. Analyze and Enhance Security

    • Monitor and analyze usage data to detect, prevent, or address fraud or security vulnerabilities.

    • Enforce our Terms of Service and other policies.

  5. Legal and Regulatory Compliance

    • Comply with applicable laws and regulations, including RBI guidelines, AML, and KYC norms.

    • Respond to lawful requests and legal processes.

4. SHARING & DISCLOSURE OF INFORMATION

We may share your information with the following parties:

  1. Service Providers

    • Third-party companies that perform services on our behalf (e.g., payment gateways, cloud hosting, identity verification services).

    • These service providers are contractually obligated to protect your data and use it only for the purposes for which we disclose it.

  2. Business Partners & Integrations

    • Entities involved in facilitating payments, processing transactions, or extending additional services (e.g., banking partners).

  3. Legal Compliance & Protection

    • Government authorities, regulatory bodies, law enforcement agencies, or other parties when required to comply with legal obligations or protect our rights.

  4. Corporate Transactions

    • If we undergo a merger, acquisition, bankruptcy, or sale of company assets, user information may be transferred as part of the transaction.

We do not sell or rent your personal information to third parties for their marketing purposes.

5. DATA SECURITY

We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data (e.g., financial information).

  • Access Controls limiting who can access your data.

  • Secure Servers and firewalls to protect against external threats.

However, no method of online data transmission or storage is fully secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with our legal obligations. The retention period may vary based on:

  • Regulatory Requirements (e.g., accounting or taxation rules).

  • Legal Statutes (e.g., laws mandating the retention of certain financial records).

  • Dispute Resolution and contractual obligations.

After the applicable retention period, we will securely delete or anonymize your personal data.

7. COOKIES & TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar tracking technologies to:

  1. Remember User Preferences: Save your login details or language settings.

  2. Analyze Usage: Understand how you interact with our Services so we can improve them.

  3. Provide Personalized Content: Show relevant content or features tailored to your interests.

You can modify your cookie preferences via your browser settings. However, disabling cookies may affect the functionality and performance of our Services.

8. CHILDREN’S PRIVACY

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have unintentionally collected a minor’s personal data, please contact us using the details in Section 11, and we will take steps to delete the information as soon as possible.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The revised version will be effective from the date it is posted on our website or SaaS platform. We encourage you to review this Privacy Policy periodically to remain informed about any changes.

10. YOUR RIGHTS & CHOICES

Depending on the laws of your jurisdiction, you may have certain rights regarding your personal information, such as:

  • Access & Correction: The right to access, review, and correct your personal data.

  • Deletion & Restriction: The right to request deletion or restriction of your personal data.

  • Data Portability: The right to request a copy of your personal information in a structured format.

To exercise any of these rights, or if you have any privacy-related questions or concerns, please reach out to us at the contact details below.

11. CONTACT US

If you have questions or comments about this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact us at:

Softelo India Private Limited
5/4/39, BENIGANJ, Faizabad, Faizabad, Faizabad – 224001, Uttar Pradesh, India
Email: softelo.india@gmail.com
Phone: 8874005656

We will strive to address and resolve your concerns promptly and in accordance with applicable laws.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Thank you for trusting Softelo India Private Limited with your personal information. We are committed to protecting your privacy and providing a secure experience as you use our Services.

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