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Refund Policy

REFUND POLICY

Thank you for choosing Softelo India Private Limited (“Company,” “we,” “us,” or “our”). We strive to provide reliable, high-quality Software-as-a-Service (“SaaS”) solutions to all our clients. However, we understand that issues may arise, and we aim to address them in a fair and transparent manner. This Refund Policy outlines the terms and conditions regarding refunds for any fees or charges associated with our Services.

1. SCOPE

  1. This Refund Policy applies to all subscription fees, service charges, or other payments made to Softelo India Private Limited for the use of our SaaS platforms and related services.

  2. It does not cover third-party services or integrations that you may use in conjunction with our Services (e.g., payment gateways, banking partners), which are subject to those third parties’ refund or service policies.

2. GENERAL REFUND PRINCIPLES

  1. No Refunds for Partially Used Services: Unless otherwise specified in a separate contract or promotional offer, we generally do not offer refunds for partially used subscription periods.

  2. Service Fees & Transaction Charges: Any applicable transaction charges, processing fees, or taxes are non-refundable, except where required by applicable law.

3. SUBSCRIPTION & USAGE-BASED FEES

  1. Subscription-Based Fees

    • If you have subscribed to our monthly or annual plans, refunds are typically not provided once the subscription period has started.

    • We may, at our sole discretion, offer a pro-rated refund for annual plans only if the request for cancellation is received within a specified period from the start of the subscription (e.g., within 14 days), as stated in the relevant plan details or contractual agreement.

  2. Usage-Based Fees

    • In cases where fees are charged based on actual usage (e.g., per-transaction or per-payout costs), such fees are non-refundable once the transaction or service has been processed.

  3. Free Trials & Promotional Offers

    • If you are on a free trial, you will not be charged any subscription fees during the trial period. Upon transitioning to a paid plan, our standard refund rules apply.

    • Any promotional offers are subject to their own specific terms and may be non-refundable unless explicitly stated otherwise.

4. REFUND REQUEST PROCEDURE

  1. Initiating a Refund

    • To request a refund, please contact us at [softelo.india@gmail.com] or [8874005656] with the subject line “Refund Request” and include the following details:

      • Your Account/Subscription ID

      • Date of Payment

      • Reason for Refund Request

  2. Review & Response

    • We will review your request to determine whether it meets the criteria outlined in this Refund Policy.

    • You will be notified via email or phone of our decision within 7–10 business days from the date of your request.

  3. Refund Method

    • If approved, refunds will generally be processed to the original payment method used (e.g., credit card, bank transfer).

    • Processing times may vary depending on your financial institution or payment provider.

5. EXCEPTIONS

  1. Force Majeure or Technical Outages

    • We do not provide refunds for interruptions or failures in service due to events beyond our control (e.g., natural disasters, widespread internet outages, third-party disruptions).

  2. Violation of Terms

    • If your account is terminated or suspended due to a breach of our [Terms & Conditions], you are not eligible for any refunds.

6. GOVERNING LAW & DISPUTE RESOLUTION

  1. All refund claims and disputes will be handled in accordance with the laws of India.

  2. Any disputes arising out of or related to this Refund Policy shall be settled under the exclusive jurisdiction of the competent courts in Faizabad, Uttar Pradesh, India.

7. CHANGES TO THIS REFUND POLICY

  1. We reserve the right to modify this Refund Policy at any time.

  2. Any changes will be effective upon posting the updated Refund Policy on our website or SaaS platform.

  3. Continued use of our Services after the posting of any updates constitutes your acceptance of the revised Refund Policy.

8. CONTACT US

If you have any questions or concerns regarding this Refund Policy, or if you wish to request a refund, please contact us:

Softelo India Private Limited
5/4/39, BENIGANJ, Faizabad, Faizabad, Faizabad – 224001, Uttar Pradesh, India
Email: softelo.india@gmail.com
Phone: 8874005656

By using our Services, you acknowledge that you have read and understood this Refund Policy and agree to be bound by its terms.

We appreciate your understanding and cooperation, and we remain committed to providing you with exceptional service.

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