Terms & Conditions
Last Updated: [12/04/2025]
Welcome to Softelo India Private Limited (“Company,” “we,” “us,” or “our”). These Terms & Conditions (the “Terms”) govern your access to and use of our software-as-a-service (“SaaS”) platforms, websites, and any related services or applications (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
1. ACCEPTANCE OF TERMS
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By registering for or using our Services in any way, including visiting our websites, you acknowledge that you have read, understood, and agree to be bound by these Terms and our [Privacy Policy].
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Additional terms or conditions may apply to specific features, tools, or offers. Where those terms conflict with these Terms, the specific terms will govern for that conflict.
By registering for or using our Services in any way, including visiting our websites, you acknowledge that you have read, understood, and agree to be bound by these Terms and our [Privacy Policy].
Additional terms or conditions may apply to specific features, tools, or offers. Where those terms conflict with these Terms, the specific terms will govern for that conflict.
2. ELIGIBILITY & ACCOUNT REGISTRATION
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Eligibility: You must be at least 18 years of age to use our Services. By using the Services, you represent and warrant that you meet this requirement.
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Account Creation: To access certain features, you may be required to create an account. You agree to provide true, accurate, and complete information and to keep your account details updated.
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Account Security: You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
Eligibility: You must be at least 18 years of age to use our Services. By using the Services, you represent and warrant that you meet this requirement.
Account Creation: To access certain features, you may be required to create an account. You agree to provide true, accurate, and complete information and to keep your account details updated.
Account Security: You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
3. SCOPE OF SERVICES
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SaaS Platforms: We provide white-label SaaS solutions across various industries (e.g., E-Commerce, School Management, Hospital Management), each requiring different financial transactions such as payouts, refunds, or salary disbursements.
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Payment & Payout Processing:
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We may facilitate or integrate with third-party payment gateways or banking partners for collection and disbursement of funds.
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All financial transactions are subject to compliance checks, KYC/AML verifications, and any other legal/regulatory requirements.
SaaS Platforms: We provide white-label SaaS solutions across various industries (e.g., E-Commerce, School Management, Hospital Management), each requiring different financial transactions such as payouts, refunds, or salary disbursements.
Payment & Payout Processing:
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We may facilitate or integrate with third-party payment gateways or banking partners for collection and disbursement of funds.
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All financial transactions are subject to compliance checks, KYC/AML verifications, and any other legal/regulatory requirements.
4. USER RESPONSIBILITIES
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Compliance with Laws: You agree to comply with all applicable local, state, national, and international laws and regulations, including but not limited to RBI guidelines, AML/KYC norms, and taxation rules.
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Accurate Information: You must ensure all details provided for any payout or transaction (e.g., bank account details, identity documents) are accurate and lawful.
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Prohibited Activities: You agree not to:
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Engage in fraudulent, deceptive, or unlawful activities.
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Upload or transmit any viruses or other harmful code.
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Interfere with or disrupt the integrity or performance of our Services.
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Attempt to gain unauthorized access to other accounts or networks connected to the Services.
Compliance with Laws: You agree to comply with all applicable local, state, national, and international laws and regulations, including but not limited to RBI guidelines, AML/KYC norms, and taxation rules.
Accurate Information: You must ensure all details provided for any payout or transaction (e.g., bank account details, identity documents) are accurate and lawful.
Prohibited Activities: You agree not to:
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Engage in fraudulent, deceptive, or unlawful activities.
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Upload or transmit any viruses or other harmful code.
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Interfere with or disrupt the integrity or performance of our Services.
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Attempt to gain unauthorized access to other accounts or networks connected to the Services.
5. INTELLECTUAL PROPERTY
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Ownership: We (or our licensors) own all rights, title, and interest in and to the Services, including but not limited to software code, trademarks, logos, designs, and any accompanying documentation.
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License Grant: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes.
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Restrictions: You may not copy, modify, distribute, sell, or lease any part of our Services, nor reverse engineer or attempt to extract the source code of our software unless laws prohibit these restrictions.
Ownership: We (or our licensors) own all rights, title, and interest in and to the Services, including but not limited to software code, trademarks, logos, designs, and any accompanying documentation.
License Grant: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes.
Restrictions: You may not copy, modify, distribute, sell, or lease any part of our Services, nor reverse engineer or attempt to extract the source code of our software unless laws prohibit these restrictions.
6. PAYMENT TERMS & FEES
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Subscription/Service Fees: Certain features of our Services may be offered on a subscription or pay-per-use basis. You agree to pay all fees in accordance with the pricing and payment terms disclosed at the time of purchase.
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Late Payment: If you fail to pay any fees when due, we reserve the right to suspend or terminate your access to the Services until the outstanding amounts are paid in full.
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Changes to Fees: We may modify our fees or introduce new charges upon reasonable notice. Your continued use of the Services after such changes indicates your acceptance.
Subscription/Service Fees: Certain features of our Services may be offered on a subscription or pay-per-use basis. You agree to pay all fees in accordance with the pricing and payment terms disclosed at the time of purchase.
Late Payment: If you fail to pay any fees when due, we reserve the right to suspend or terminate your access to the Services until the outstanding amounts are paid in full.
Changes to Fees: We may modify our fees or introduce new charges upon reasonable notice. Your continued use of the Services after such changes indicates your acceptance.
7. DISCLAIMER OF WARRANTIES
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As Is: The Services are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied.
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No Guarantees: We do not guarantee the accuracy, reliability, completeness, or timeliness of the information provided through the Services.
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Third-Party Integrations: We are not responsible for any issues, delays, or losses arising from third-party integrations (e.g., payment gateways, banks, or service providers).
As Is: The Services are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied.
No Guarantees: We do not guarantee the accuracy, reliability, completeness, or timeliness of the information provided through the Services.
Third-Party Integrations: We are not responsible for any issues, delays, or losses arising from third-party integrations (e.g., payment gateways, banks, or service providers).
8. LIMITATION OF LIABILITY
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Exclusion of Damages: To the fullest extent permitted by law, Softelo India Private Limited will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use or inability to use the Services.
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Cap on Liability: In no event shall our total liability exceed the amount you have paid to us in the twelve (12) months preceding the event giving rise to the claim.
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Jurisdictional Limitations: Some jurisdictions do not allow the exclusion or limitation of certain liabilities, so these limitations may not apply to you.
Exclusion of Damages: To the fullest extent permitted by law, Softelo India Private Limited will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use or inability to use the Services.
Cap on Liability: In no event shall our total liability exceed the amount you have paid to us in the twelve (12) months preceding the event giving rise to the claim.
Jurisdictional Limitations: Some jurisdictions do not allow the exclusion or limitation of certain liabilities, so these limitations may not apply to you.
9. TERMINATION
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By You: You may terminate your account at any time by ceasing to use the Services and, where applicable, providing us with notice.
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By Us: We may suspend or terminate your access to the Services immediately if you violate these Terms or if required by applicable law.
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Effect of Termination: Upon termination, all rights granted to you under these Terms will immediately cease, and you must discontinue all use of the Services.
By You: You may terminate your account at any time by ceasing to use the Services and, where applicable, providing us with notice.
By Us: We may suspend or terminate your access to the Services immediately if you violate these Terms or if required by applicable law.
Effect of Termination: Upon termination, all rights granted to you under these Terms will immediately cease, and you must discontinue all use of the Services.
10. CONFIDENTIALITY & PRIVACY
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Privacy Policy: Your use of the Services is also governed by our [Privacy Policy], which covers how we collect, use, and protect your personal data.
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Confidential Information: You may not disclose or use any of our confidential or proprietary information for any purpose other than as necessary to use the Services in accordance with these Terms.
Privacy Policy: Your use of the Services is also governed by our [Privacy Policy], which covers how we collect, use, and protect your personal data.
Confidential Information: You may not disclose or use any of our confidential or proprietary information for any purpose other than as necessary to use the Services in accordance with these Terms.
11. GOVERNING LAW & DISPUTE RESOLUTION
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Governing Law: These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of India.
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Jurisdiction: Any legal action or proceeding relating to these Terms shall be instituted exclusively in the competent courts of Faizabad, Uttar Pradesh, India, and you consent to the exclusive jurisdiction of such courts.
Governing Law: These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of India.
Jurisdiction: Any legal action or proceeding relating to these Terms shall be instituted exclusively in the competent courts of Faizabad, Uttar Pradesh, India, and you consent to the exclusive jurisdiction of such courts.
12. MODIFICATIONS & UPDATES
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Changes to Terms: We reserve the right to modify these Terms at any time. Any changes will be effective upon posting the revised Terms. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms.
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Notification: Where required by law, we will notify you via email or a prominent notice on our platform before the updated Terms become effective.
Changes to Terms: We reserve the right to modify these Terms at any time. Any changes will be effective upon posting the revised Terms. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms.
Notification: Where required by law, we will notify you via email or a prominent notice on our platform before the updated Terms become effective.
13. MISCELLANEOUS
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Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Softelo India Private Limited regarding the Services.
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Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
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No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
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Assignment: You may not assign or transfer these Terms without our prior written consent. We may freely assign or transfer our rights under these Terms.
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Softelo India Private Limited regarding the Services.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Assignment: You may not assign or transfer these Terms without our prior written consent. We may freely assign or transfer our rights under these Terms.
CONTACT US
If you have any questions or concerns about these Terms & Conditions, please contact us:
Softelo India Private Limited
5/4/39, BENIGANJ, Faizabad, Faizabad, Faizabad – 224001, Uttar Pradesh, India
Email: softelo.india@gmail.copm
Phone: 8874005656
By using our Services, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.
Thank you for choosing Softelo India Private Limited. We appreciate your trust in our Services and look forward to a successful collaboration